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Mystery Guest Report – June 2015


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Mystery Guest Commentary

Viewing the comprehensive website for the Mollymook Beach Waterfront accommodation and then speaking with owner Ken, I was able to get a glimpse of what was waiting ahead of me for my weekend stay, and I was eager to make the visit. Arriving at the Mollymook Beach Waterfront location and leaving my car in my dedicated parking bay, I was struck by the peaceful setting and the sound of waves nearby. Walking along the automatic sensor lit path I couldn’t help but notice the obvious care, tasteful seaside style and overall quality that was presented in the garden courtyard and entry foyer, and which would also be continued throughout Waterfront. Ken was a welcoming host greeting me warmly by name before showing me through the accommodation which was accessed through a secure foyer, pointing out features and items provided to guests as a standard offering. This consisted of a bountiful welcome hamper which included a bottle of sparkling wine, chocolate, handmade shortbread biscuits, dip, a variety of crackers, as well as bacon, eggs, bread and English muffins for cooking a hot breakfast. A cereal option, fresh milk, orange juice and freshly ground coffee was also supplied along with a selection of individual beverage selections, condiments and accompaniments. A comprehensive library of DVD’s including new releases and old favourites were available for use at my leisure from the foyer off my apartment, as were magazines, books, maps and tourism brochures. Also in the foyer, cabinets containing personal and professional awards were proudly displayed alongside beautiful canvas prints of local scenery. It was apparent that Ken and June have taken great care to present a very attractive, comfortable, relaxed accommodation style of a very high standard for their guests. Beautiful furnishings, decorations, fittings, fixtures and thoughtful inclusions were all of superior quality and matched harmoniously. Discrete security, unobtrusive owners, and sound proofing in the apartments ensured complete privacy, with 24/7 front reception. My need for assistance during the night was responded to immediately and graciously and I was also able to enhance information provided in well-presented guest compendium and information folders, from Ken, who shared his knowledge of local eateries and places of interest with enthusiasm.
The cleanliness and attention to detail throughout the Waterfront apartment cannot be faulted in any respect. Surfaces gleamed, walls, carpets and rugs were unmarked and expansive tiled floors, glass doors and windows sparkled. A light cobweb on the patio light fitting and maybe the ice in the ice tray was a bit low, but I am looking hard for something to fault now. FOX TV stations, a DVD player, air conditioning, soft bath robes, a sparkling bathroom with plentiful towelling including face washers, hairdryer, large shower and fantastic water flow continued the generous offerings of the accommodation. A modern kitchenette with everything necessary for even a prolonged visit was immaculate and included a fridge, compact dishwasher, portable glass oven, coffee pot, water purifier jug to mention just a sample of items provided alongside matching crockery and cutlery. A George Foreman BBQ was provided on the patio for outdoor cooking if desired with dedicated utensils and pantry items of spray oil,paper towel, plastic and foil wrap provided. Large glass doors opened up from my aptly named Whale Watch apartment and onto a private patio overlooking a grassy lawn and beyond onto the reef break and rock platforms below. Sitting at the outdoor table and chairs with a glass of complimentary sparkling wine, I watching board riders, boats, dolphins and whales passing, which was sublime and firmly reinforced the amazing location. A set of binoculars provided in the apartment for use was appreciated for watching the ocean activities and native bird visits, though not necessary for a great view. Following the day’s activities I found the elegantly decorated bedroom with a restfully comfortable King size mattress, pillow selection and lovely white linen ensured a peaceful sleep. Remote controls for the TV and ceiling fan in the bedroom promoted an ease of operation while the mirrored sliding double door wardrobe contained shelving and additional drawer storage, as well as timber clothes hangers and a luggage stand. A small private courtyard for washing down sandy feet and beach items and accessed from the apartment was yet another thoughtful addition by the hosts. Overall my visit was thoroughly enjoyable and the experience ended with a viewing of the other room style, which was equally impressive, and a genuine interest in my stay from Ken. Before leaving I was presented with a memento of my visit in the form of a book of photos of the area, published by Ken, which I thought was a friendly finish to an enjoyable stay.


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Mollymook Beach Waterfront – Mystery Shopper Report

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Ocean views from your deck


Mollymook Beach Waterfront.


Mystery Shopper Report, January 2013


Undertaken by a trained and experienced mystery shopper organised by KPI Retail Services,  


In brief ….. the presentation of Mollymook Beach Waterfront is quite simply of the highest standard. The grounds are immaculately maintained …. the reception area is simply stunning …..  the awards display is immaculate and tastefully set out …. generous and thoughtful touches extend to the provision of free Mollymook Beach Waterfront postcards and free umbrella loan for guests. And even more thoughtful and stunning is the complimentary provisions for guests which is huge and a freely accessible DVD library in reception …….


Destination Mollymook Milton Ulladulla

Presentation and First Impressions

The presentation of Mollymook Beach Waterfront is quite simply of the highest standard.

The grounds are immaculately maintained and attractively decorated with a mixture of in ground and potted flowering plants accompanied by attractive artworks cleverly placed around the property. Entering the attractive gated yard from the security camera protected parking area and approaching reception gives a sense of the potential quality of this establishment.

As we entered the gated yard we met June who greeted us warmly, and we were quickly joined by Ken who also greeted us warmly. It is always a good start to any visit to be greeted with a smile, good eye contact and in my case a comfortable handshake. Ken invited us into reception and our initial impression of the property was further reinforced.

The reception area is simply stunning when compared to most reception areas previously encountered, the light walls and floors and lightly contrasting matting allowing the beautiful artworks displayed to take pride of place, the rail lights when operating adding to the stunning effect. The awards display is immaculate and tasteful, and from what has been observed and experienced at Waterfront everything on display is richly deserved. On the awards cabinet are a number of both lovely and useful books for use by guests; surfing guides, a history of surf lifesaving, other pictorial history books, and books describing local walking trails, plus one on sustainable development in yet another nice touch. I noticed a number of items in reception that suggest Ken strongly supports the Surf Lifesaving movement and love of the ocean and surfing comes across quite clearly. Ken was clearly disappointed there was insufficient swell for the Reef Break to ‘work’, and spoke highly of the quality of the surf on the reef. I was impressed when Ken indicated a beautiful photograph of a surfer on a wave on the reef and informed me he had taken it himself. There are numerous neatly displayed tourist brochures available, including a pamphlet indicating where visitors can gain wireless internet access in the area, as the property does not have its own wireless access for clients. The generous and thoughtful touches extend to the provision of free Mollymook Beach Waterfront postcards and free umbrella loan for guests. An even more thoughtful and stunning complimentary provision for guests is the huge and freely accessible DVD library in Reception from which guests can select titles at their leisure. Ron explained that the only important requirement in the reception area was to close the door after dark to prevent insects entering. Our initial positive impressions from parking to reception and the friendly and professional greeting from Ron and June were nothing when compared to the impression created by the room itself.

Words almost fail at the thoughtful design and attractiveness of the room, not to mention the vast array of unexpected complimentary inclusions later discovered; the light coloured tiles, blinds and walls allowing the beautiful artworks to literally embrace you, the light coloured furniture and fit out enhancing the sense of lightness of the rooms. The light coloured fittings are again balanced beautifully through use of slightly darker matting, a slightly darker carpet in the bedroom, and darker tiles in the bathroom contrasted by white wet facilities and just the right amount of stainless steel.

The living area is very functional and exceptionally comfortable, and the view through the glass doors stunning. The kitchenette provides more than sufficient space for food preparation and storage if required, and every one of the extensive array of items provided was spotlessly clean.

Ken took the time to professionally show and explain to us the features and facilities of the room, and then proceeded to amaze us with the attention to detail with which Ken and June operate this unique resort. Ken went through the Guest Information and Compendium booklets with us, providing again an amazing amount of detailed local information on places to eat, places to go and things to do in a manner that demonstrated his first hand knowledge of the local area. The detail in these booklets speaks very highly of the professionalism of the proprietors, and I consider these booklets to be indispensable for guests, providing extensive and detailed local information that as Ken suggested, many locals themselves are unaware of.

The bedroom is beautifully presented with three lighted alcoves housing small sculptures above the King sized bed, beautiful bedside lamps on each bedside table, more breath taking artwork, and a very large and deliriously comfortable bed that makes a stunning centrepiece with its imported Portuguese coverlet and large and extremely comfortable embroidered cushions. The three door built in wardrobe is an eye catching and practical inclusion for storing favourite clothes and a full length wall mirror provides a simple means of examining your evening wear before leaving for dinner. The provision of exquisitely soft bathrobes, spare pillows of a different firmness to the ones on the bed, a spare blanket and an iron and ironing board again demonstrate the extent to which Ken and June extend themselves to ensure the comfort of their guests.

The bathroom is stunningly presented. There are more than adequate towel rails and robe hangers and the stainless steel fittings gleam with clinical cleanliness. The mixer taps in shower and sink provide water of an almost instantaneously perfect temperature and any splash from the shower disappears into an inconspicuous and ingeniously designed floor waste. The room is decorated strikingly and simply with a fish sculpture and a large shell containing complimentary items on the vanity, which is backed by a lighted mirror large enough for couples to pamper themselves simultaneously before going out on the town. There are tissues, a hand wash dispenser, shower cap, soaps, spare toilet rolls, sanitary disposal bags, air freshener, a lined bin, a quality toilet brush and holder and extra bath towels. One striking feature is the shower screen, which unlike many shower screens encountered previously, swings either in or out as required and hence I consider much safer and practical.

The outdoor area is lovely and functional, and remained so even when a southerly buster blew up for a short time on Sunday afternoon; I simply closed the doors and the wind had nowhere to go, so cooking was simple. Ken explained to us that the stairs at the back of the property are not to be used and that access to the waterfront is via the roadway, a mere 4 minute walk as it turned out. I comment on this area below. The lovely tiled area and the small and intimate table setting gave a sense of great spaciousness while still feeling the intimacy of physical closeness. The storage unit that provides the cooking surface is more than adequate to accommodate the George Foreman Grill and the electric hotplate simultaneously, while still leaving room for food service. The inclusion of two beach chairs, two beach towels and a sun reflector in the storage unit were again unexpected and thoughtful surprises, and the clothes airer was used constantly.

As Ken left us he told us he could be contacted at anytime if we required anything at all, and left us to one of the most relaxing and pleasant two days of our lives. We saw Ken and June only intermittently during the visit and despite their living upstairs, felt our privacy was strongly respected.

When checking out Ken and June took the time to discuss our visit, and show us through the other room, which is of the same stunningly attractive character as the room we stayed in. The professionalism of these proprietors was again made evident through the comments made during these discussions, and it is easy to see why Waterfront is booked out for months in advance.

My overall impression of Waterfront is strongly positive, to the point where I can safely say I have never stayed in accommodation so professionally presented or operated. The branded materials throughout were all of a very high quality and always immaculately presented, as was everything else. The many and varied thoughtful and complimentary inclusions, when considered alongside the exceptionally high quality accommodation, place Waterfront in a class of its own. Ken and June richly deserve the many accolades they have received from both guests and their professional industry peers for the quality of their business.

Those Special Touches.

Security camera, numerous sensor lights from car park to reception, complimentary DVD library, complimentary post cards, extensive tourist information, small and useful library, complimentary umbrella use, poker set,  and a generous hamper including but not limited to; cereal, English muffins, shortbread biscuits, chocolate, Gluten free crisps, bacon, milk, eggs, bottle of wine, butter, margarine, honey, orange marmalade, vegemite, strawberry jam, coffee serves, Milo, Lipton and English Breakfast Tea, Green Tea, ground coffee and percolator, Tea leaves and tea pot, salt and pepper grinders, Virgin Olive oil spray, absorbent paper, toothpicks, insect spray, dishwasher tablets, dishwashing liquid, sponge, dish rack, extra tea towels, cling wrap, aluminium foil, LCD TV, DVD, complimentary Austar, tourist Information booklet, Compendium, fire extinguisher and fire blanket,  bathrobes, extra pillows and blanket, iron and Ironing board, romantic CD’s, clock radio,  extra towels, air freshener, tissues, hand wash dispenser, shower cap, soaps, spare toilet rolls, sanitary disposal bags, air freshener, a lined bin, a quality toilet brush and holder, extra bath towels,  toaster, appliance operation guide,  lovely and intimate round glass topped table and two chairs, quality clothes airer, clean and neatly rolled beach towels, George Foreman Grill and implements, folding beach chairs, sun reflector.

Maintenance issues?

I feel that I am nitpicking even mentioning these matters given the extremely high standard of Waterfront, as they are minor matters only and not evident unless deliberately looked for. As an experienced mystery shopper however I feel obligated to comment.

Sensor lights cover screws rusting in parking area. May cause stains to fascia and spider webs on lights in parking area.


KPI Retail Services, arranged mystery shopper.